Terms and conditions 

When becoming a client of Face Factory , you agree to abide by our Cancellation Policy & terms of business.

Prices are correct at the time of publication and are subject to change without notice.

Treatment times stated are approximate and include preparation time.

We will endeavour to respond to your e-mail enquires within 24 hours wherever possible .

If you are running late you may have your treatment time shortened or rearranged to avoid inconvenience caused to other clients on our schedule.

If you are more than 15 mins late we may not be able to carry out your service and full cost will be charged 

The following terms apply to all appointments made.

At least 48 hours, 2 business day's,  notice is requested if you need to cancel or change your appointment, otherwise the late cancellation costs as laid out below will be charged.

Cancellation or change of treatment times within 48 hours of your appointment  will incur a charge of 100% of the full treatment value.

If you fail to show for the appointment, your treatment(s) will be charged at full cost.

If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

Course appointments missed or late cancelled, will automatically be deducted from course records.

How to cancel or change your appointment:

Cancellations should be made by  using the online booking system there is a link in your confirmation email to make changes to your booking if you are unable to do this you must email us within 48 hours of cancelling or rescheduling your booking 

please check expiry date on prepaid treatments or vouchers

Beauty products must be paid for in full at time of purchase or ordering  Any products not collected within 6 months of ordering will be forfeited.

Gift Vouchers an pre paid vouchers 
You need to advise & present the gift certificate or discount voucher at the time of booking and Face Factory   has the right to reject any booking, if the voucher is not presented.

Vouchers cannot be redeemed for cash, sold or transferred.

If you cancel or reschedule  your booking within 48  hours Face Factory  has the right to forfeit the gift certificate or voucher

If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone or email - where possible.

please ensure that you provide correct contact details when booking 

We reserve the right to:

a. Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website

b.Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.

Your file

You agree to keep your personal record held by the salon updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.

Mobile Phones

In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off, or on silent for the full duration of your time at the salon.

Children

Please understand that we can cannot accommodate for children under 14 on our premises please respect this when making your booking .

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website.

You confirm that the credit, debit card, that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivey